The Customer Service Line
8 a. m. - 6 p. m. *
The Customer Line allows obtaining information and handling matters regarding energy supplies without the need to visit one of our contact points. Our staff will be happy to answer your questions and provide explanations for any unclear issues.
The fastest service can be obtained on working days 11:30-16:30.
- T 800 11 33 55 (from abroad: +420 533 330 090), choose 5
- E firstname.lastname@example.org
- innogy contact points: Customer centers (in Czech)
- Breakdown service: 1239
If specific information about your offtake point needed, have your Customer Number ready (your invoice up left). Without your Customer Number only general information can be provided.
* except for Easter Monday and December 24